Conflict Resolution

Conflict Resolution (LEAD-530)

Description

In this digitally delivered RPI ProCourse, you will assume a fictional role of a team leader at a global company, tasked with resolving critical conflicts that are hindering a crucial project. Through an interactive scenario-based experience, you will learn to apply advanced conflict resolution strategies to restore team cohesion and guide your team toward project success. You will practice navigating present challenges, addressing unresolved past tensions, and proactively preparing for future conflicts. Participants who complete the course will be awarded continuing education units (CEUs), a verified digital badge, and a Certificate of Completion from RPI. 

Coursework

Across five weeks, you will participate in hands-on exercises designed to prepare you for managing a range of common workplace conflicts. Each week is described below.

• Week 1: Introduction to Conflict and Conflict Resolution – Explore the basics of conflict, its characteristics, and how it can manifest in the workplace through the lens of the Thomas-Kilmann Conflict Mode Instrument.
• Week 2: Conflict and Resolution Strategies – Gain experience with practical strategies for resolving conflict and prioritizing relationships for various types of conflicts.  
• Week 3: Navigating Present Conflicts – Apply RPI’s LEAD Conflict Resolution Framework to navigate a real-time conflict.
• Week 4: Addressing Past Conflicts – Develop strategies to address unresolved issues from past conflicts and strengthen working relationships.
• Week 5: Planning for Future Conflicts – Prepare to navigate a potential conflict by developing proactive strategies.

Technology & Logistics

You will complete all coursework through Rensselaer’s digital classroom environment, with feedback provided by your course mentor along the way. The coursework will primarily be self-paced, with synchronous sessions that will provide an opportunity to engage with the content and course mentor(s) in a live setting.

Audience

This non-credit course is designed for adult learners seeking to enhance their skills in conflict resolution and sustaining team cohesion. No prior education is required.  

Payment

Payment is accepted via credit card only. Refunds (minus processing fees) may be issued up to the course’s official start date. After the course has begun, refunds are no longer available. 

If you have any questions about the course prior to enrolling, please contact procourses@rpi.edu. 

Outcomes

• Analyze and address the underlying causes of team conflicts.
• Implement advanced conflict resolution techniques to address current, past, or anticipated conflicts.
• Cultivate trust, cooperation, and alignment among team members to achieve shared organizational objectives.
• Lead teams through challenging dynamics with sustainable, strategic solutions that enhance long-term success and cohesion.